Common Questions

We hope this page helps to answer any questions you have about massage therapy & related treatments.

How Does Massage Therapy Work?

everything you need to know before arriving to your appointment

How long of a treatment should I book?

This is a general guideline:

First Massage Treatment: 45 - 60 minutes
General Relaxation Treatment: 30/45/60 minutes
Focusing on One Area (i.e neck): 30 - 45 minutes
Young Children (12 and under): 30 minutes

What should I expect from my initial visit?

Massage Therapist's are required by the CMTO (College of Massage Therapists of Ontario) to ask each client for a detailed health history from prior to your first treatment. At Savannah Massage therapy clinic, we provide the health history forms online. We ask that you fill them out prior to your initial visit. The therapist will complete a full assessment at which time they will recommend a treatment plan to assist in your recovery.

NOTE: If you create an account for online booking, you may fill out all necessary paper work online.

What should I expect after my massage therapy appointment?

Each treatment will vary. There are side effects and risks associated with having a massage therapy treatment. A side effect may be muscle tenderness for 24-48 hours post treatment. This may occur after the first treatment, as your body is adjusting to the muscles being treated. You are advised to apply deep moist heat or an Epsom salts bath (if you do not have conditions in which this may be contraindicated).

Savannah Massage Therapy Front Desk

COVID-19 Procedure:

Going into 2021, we are allowed to remain OPEN. Please read our guidelines carefully and follow closely, so that we can ensure the safety of the therapists and the clients of Savannah Massage Therapy and Wellness Clinic.

01.

Must Pass Survey Screen

You will be required to pass a pre screening survey before booking online.

02.

Second Screening

A second screening will be done 12-24 hours prior to your scheduled massage appointment, at which time if you do not pass the screening we will have to reschedule your appointment.

03.

Arrive On Time

Please do not enter the clinic earlier than your scheduled appointment.

04.

Waiting Room Is Closed

If you arrive early we ask you to kindly wait inside your vehicle.

05.

Please Arrive Alone

Please do not bring your spouse or child to the massage appointment. If you need assistance we will screen both attendees.

06.

Must Wear a Mask

Kindly wear a mask at all times during your visit to the clinic.

07.

Please Wash Your Hands

Please sanitize and wash hands when entering and leaving the clinic.

08.

No Outside Food/Drinks

We ask at this time that you do not bring any food or drinks into the clinic.

09.

Tell us About Symptoms

Please contact the clinic ASAP if you notice symptoms that could be COVID-19 related.

10.

Preferably Cashless

If possible we would prefer to not be handling cash at this time.

01.

Must Pass Survey Screen

You will be required to pass a pre screening survey before booking online.

02.

Second Screening

A second screening will be done 12-24 hours prior to your scheduled massage appointment, at which time if you do not pass the screening we will have to reschedule your appointment.

04.

Waiting Room Is Closed

If you arrive early we ask you to kindly wait inside your vehicle.

06.

Must Wear a Mask

Kindly wear a mask at all times during your visit to the clinic.

08.

No Outside Food/Drinks

We ask at this time that you do not bring any food or drinks into the clinic.

10.

Preferably Cashless

If possible we would prefer to not be handling cash at this time.

More Frequently Asked Questions

Most frequent questions and answers

Deep Pressure refers to the amount of pressure applied by the therapist.

Deep Tissue refers to the treatment of the deeper muscular  layers in the body. 

No, unfortunately Massage Therapy is not covered by OHIP. 

No, currently we do not accept motor vehicle accident (MVA) clients or work place injury clients (WSIB).

Unfortunately, we will not be able to direct bill to your private insurance company, if you are currently working with WSIB and have an open claim.  You can however, pay privately for a treatment if you wish, this treatment WILL NOT be covered if you submit to your insurance plan. 

Yes, most insurance policies will cover  all, if not some of your massage appointment. I advise that you check with your insurance company what your plan covers, as your RMT will not have access to this information.

No, RMT’s or clinics do not require a doctors note. Although, some insurance companies require you to have a doctors note in order for them to reimburse you.

You are only to undress to your comfort level. Massage Therapy treatments are effective both undressed and clothed, the therapist will work within your comfort level to provide you with the most effective treatment.

Absolutely, you are welcome to bring shorts with you. I do recommend, loose fitting clothing, if you desire to be treated clothed.

Yes, you will be left in privacy to undress to your comfort level and cover yourself as best as you can between the sheets on the table.

Yes, you are welcome to bring your own lotion or oil, keep in mind that any strong smells or highly perfumed lotions are not recommended at the clinic. 

Please note: At this time we are not allowed to treat with any CBD products or lotions. For more information please check this link: https://www.cmto.com/whats-new/practice-resource-cannabis/

The discomfort you may feel following your massage treatment, is referred to DOMS (delayed onset muscle soreness). This discomfort is comparable to the soreness you may experience post exercise.

A commonly asked question from clients is, how often should I be getting a massage therapy treatment? 

Typically this will depend on a few things- your goals, the nature of the injury and treatment plan designed by your RMT. 

If we are treating someone with a specific injury, ie: gaining ROM we may need to see you more frequently. This could vary between 1-2 per week, or every week for a few weeks. 

For general maintenance treatments, to keep the tension at a minimum and stress levels low, we suggest anywhere between 4-6 weeks between treatments. 

OR if you would like to maximize your benefits, while maintaining a wellness routine, we suggest calculating your coverage over the year. 

So I would answer: it all depends on the treatment goals and each treatment and client will vary. Speak to your massage therapist at your next visit, if you would like to know how frequently you should be coming in.

You are always able to lay on your side during a treatment, unless your therapist has a chair massage for you to sit in while having a treatment.

All ages. Children under the age of 16, will need a parent/guardian to sign and give consent for treatment. Parents are more then welcome to sit in for the treatment.

The fee for a last minute cancellations (with less than 24 hours) or no show will be charged 50% of the treatment length.

Kitchener-Waterloo Massage Therapy & Wellness Clinic

We're Here to make your massage experience easy & enjoyable

Whether you are new to massage in general, or just new to us, we hope the information provided above helps answer any question's you may have.

If you haven't found an answer to your question, please feel free to contact us using your preferred method below.

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COVID-19 UPDATE!

We are still open!

REMINDER: Masks need to be worn to your massage appointments, and must be worn throughout your visit to the clinic.

Please wash or sanitize your hands upon arriving at the clinic, as well as after your treatment. 

Thank you, 

Clinic Staff.